At Every Step Disability Services, we are committed to providing safe, respectful and person-centred support.
Our policies help ensure participants, families and support networks understand how we work, what they can expect from our services, and how we protect their rights, privacy and wellbeing.
You can view or download our policies below. If you have any questions or require information in a different format, please get in touch.
Privacy & Confidentiality Policy
How personal and sensitive information is collected, stored, used and protected.
Child Safety & Wellbeing Policy
Your commitment to providing safe and supportive services for children and young people.
Medication Support Policy
How medication-related support is approached safely and within the agreed scope of support.
Our Policies
Complaints & Feedback Policy
How participants and families can provide feedback or make a complaint.
Code of Conduct
The standards of behaviour, respect and professionalism expected when providing supports.
Transport & Vehicle Policy
Information about participant transport, vehicle safety and travel during supports..
Incident Management Policy
How incidents are identified, responded to, documented and managed.
Infection Prevention & Control Policy
The steps taken to reduce infection risks while providing support.
Cancellation Policy
Your 48-hour/2-business-day cancellation requirements and applicable charges.
Need help or have a question?
If you would like further information about any of our policies, please contact Every Step Disability Services at